We recommend coming to your appointment with clean hair.

Our hair services include a wash and blow dry, but are not required. If you prefer not to have one or both, ask your stylist. With our curly hair clients using our curl products we do not normally blow dry. If you'd like a dried hair, do not hesitate to ask your stylist!

During you will have a consultation with your stylist. If we determine your requested service will compromise the integrity of your hair, we maybe not be able to perform service, but will recommend a plan to help improve your hair for future services!

Why do  some stylists and nail techs charge more?  What do different "levels" mean?
Our  stylist and nail tech's prices are based on their experience in the industry as well as their  continued education,  but most importantly, the demand on their time behind the chair. As our artists  become fully booked, we must charge accordingly so that their compensation meets the demand on their bookable hours. A stylist right out of our Associate Program will begin as a Level One, with prices that reflect their  industry  experience and continued education. The Avenue requires continued education every year, so as the stylist grows more demand on their time, they will be promoted to a higher level. 

There is no difference. A cut that takes off 4 inches and a cut that takes off 1/4 of an inch requires the same skill set for either service. Sometimes we will do a dry cut before or after a color service so that we can see each individual's growth patterns or needs,  but that is a skill that is performed by an individual with the appropriate training to make sure every cut experience is tailored to your needs. 

Our services listed are starting prices. You may be charged additional charges depending on hair length and thickness. Our service prices are based on the AVERAGE usage of  lightener, color, conditioning agents used,  etc. If you require more product to be used, we do have to charge accordingly. The great news is our team will always go over your  Beauty Budget before beginning your services so that you can find the best plan to achieve the hair and nails of your dreams.

We totally get it, and we will always do our best to make it work! In the event you are more than 10 minutes late for hair and 7 minutes for nails, we may have to ask you to give up some of your services, such as blow dry and style or the leg massage on your pedicure. If our staff can not accommodate you for any reason, we will be happy to reschedule you!

Nothing! We use CND products and Shellac is just the name brand of their gel polish!

No worries! Please bring the product back within one week of purchase and we will happily exchange it for something new that you will love. The only things we cannot exchange are hot tools or skin care. We are unable to offer exchanges on products that are used or opened after the 14 days.

In lieu of monetary refunds, we offer corrections that may need to be made to make your visit satisfactory. 

We understand sometimes expectations may not be met, despite our best efforts. If you find yourself unhappy with your hair color, or hair texture service, please notify us as soon as possible so that we may correct the issue within the first two weeks of the service being performed. If you find yourself unhappy with a haircut service, again, please notify us as soon as possible so that we can correct the issue within one week of the service being performed.

If you are unhappy with your spa service, please notify us as soon as possible. Regular nail polish can be reapplied within 3 days if any chipping occurs, and gel polish can be removed and reapplied within 5 days if any chipping or bubbling occurs. If a massage, facial, body treatment, or waxing service did not meet your expectations, notify us within one week of the time of service, and we will find the necessary course of action to rectify the issue. 

We understand things happen in our everyday lives. However, if you are unable to make your appointment we ask that you contact us within 48 hours of your scheduled appointment. Failure to do so, will result in a 50% service fee. We accommodate you the best we can, but we also have to respect our stylist's and nail tech's time.

We're always looking for new stylists and/or nail techs looking to pursue a career in our industry! Any aspiring cosmetologists can contact our salon by phone or email. Please reach out to Cindy, Brittany or Bailey.

Phone: (810) 231-3100
Email: info@lunahaircarellc.com